Performance Culture
Our performance culture underpins everything we do. It is about the way we work together towards achieving our business goals. There are four pillars to our performance culture:
Aspirational targets
Aspirational targets are where we challenge perceived boundaries, set ambitious targets for value-added growth, aim to delight our customers by maximising value together and strive to set the benchmark for world-class performance.
Safety and social responsibility
Safety and social responsibility comprise attributes based on respect and integrity. We aim to provide a safe workplace, prevent injuries and harm, respect our environment, care for our communities and demonstrate high ethical standards.
Continuous improvement
Continuous improvement is our uniform management system which drives business performance through teamwork. It covers tools and training and core principles including motivating and coaching individuals, developing talent and empowering employees.
Openness and transparency
Openness and transparency is about a spirit of trust and cooperation which runs throughout the Group, at all levels. We adopt an approach that encourages debate, respects decisions and each other, allows clear and honest communication, and inspires pride, pace and passion among us all.
